This Privacy Policy explains how we collect, use, store, and share your personal information when you use Hank — and the choices you have.
Hank ('we,' 'us,' or 'our') operates the Hank home ownership companion app, available on iOS, Android, and the web at app.hankhome.io. We are the data controller responsible for your personal information.
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@hankhome.io.
When you create an account and use Hank, you provide us with:
When you use the Service, we automatically collect:
We receive limited information from third-party services we use:
We use the information we collect for the following purposes:
We use your payment information to process subscription payments, manage your subscription status, and handle billing-related communications through Stripe.
We use aggregated, anonymized data to understand how the Service is used, identify areas for improvement, and develop new features. We do not use your individually identifiable home data for this purpose without your consent.
Hank's AI-powered features — including the chat assistant and inspection report parsing — are powered by large language models provided by Anthropic, PBC. When you use these features:
Anthropic processes this data in accordance with their privacy policy and API usage policies. We have configured our use of the Anthropic API under terms that restrict Anthropic from using your data to train their models. However, we encourage you to review Anthropic's current privacy policy at anthropic.com for the most up-to-date information.
We do not send your photos, uploaded documents (other than inspection report text), payment information, or passwords to Anthropic's API.
We do not sell your personal information. We share your information only in the following circumstances:
We share your data with third-party service providers who perform services on our behalf and who are contractually obligated to protect your data and use it only as directed by us:
If Hank is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you by email and prominently on the Service before your information is transferred and becomes subject to a different privacy policy.
We may disclose your information if required to do so by law or in the good-faith belief that such disclosure is necessary to comply with a legal obligation, protect the rights or safety of Hank, our users, or the public, or respond to a lawful request from a government authority.
We may share your information for any other purpose with your explicit consent.
We do not share your home data, inspection reports, appliance information, maintenance records, or AI chat history with real estate agents, home inspectors, contractors, insurance companies, or any other third party for marketing or commercial purposes without your explicit consent.
We retain your personal information for as long as your account is active and for a reasonable period thereafter to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When you delete your account, we initiate deletion of your personal data within 30 days, except where retention is required by law. Anonymized, aggregated data derived from your usage may be retained indefinitely as it cannot identify you.
You have the right to request a copy of the personal information we hold about you. You can export your maintenance history as a PDF from within the app. For a complete data export, contact us at privacy@hankhome.io.
You can update your account information and home profile data at any time within the app. If you need assistance correcting information you cannot update yourself, contact us at privacy@hankhome.io.
You can delete your account and all associated data at any time by selecting 'Delete Account Data' in the Profile tab of the app. You can also request deletion by emailing privacy@hankhome.io. See Section 6 for information on data retention timelines.
You can manage push notification preferences from the My Home tab in the app. You can manage email communication preferences from the same location or by using the unsubscribe link in any marketing email we send. You cannot opt out of transactional emails related to your account and subscription.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right not to be discriminated against for exercising your privacy rights. To exercise your CCPA rights, contact us at privacy@hankhome.io with the subject line 'California Privacy Request.'
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent legislation, including the right of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. Our lawful basis for processing your personal data is primarily the performance of our contract with you (providing the Service) and, for certain analytics and communications, our legitimate interests or your consent. To exercise your GDPR rights, contact us at privacy@hankhome.io.
We implement industry-standard technical and organizational measures to protect your personal information, including:
No method of transmission over the internet or method of electronic storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.
The Service is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without appropriate consent, please contact us at privacy@hankhome.io and we will promptly delete that information.
The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with Hank, including Stripe (stripe.com/privacy) and Anthropic (anthropic.com/privacy).
Hank is based in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. By using the Service, you consent to this transfer. We take reasonable steps to ensure that your data receives an adequate level of protection wherever it is processed.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email to your registered address and by displaying a notice in the app at least 14 days before the changes take effect. The date at the top of this policy indicates when it was last updated.
Your continued use of the Service after changes take effect constitutes your acceptance of the revised Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: privacy@hankhome.io
Web: hankhome.io
We will respond to privacy-related inquiries within 30 days.